How to be a Great Hattie

Hello! Congratulations, you’re now a Hattie.

You’re here to travel to some rather special destinations while ticking life-changing experiences off your bucket list. And it doesn’t get much more exciting than that! Small-group travel is great – you’re going to meet others just as intent on enjoying the trip as you are, and there’s a comforting element of safety for solo travellers.

 

Read the Full How to Be a Great Hattie Document(opens in a new tab)

Guest Participation Guidelines

At Harriet Adventures, we’re all about making sure you have a fun, safe and unforgettable adventure with us. To keep everything running smoothly, we’ve put together some guidelines for all our guests.

These help us decide when we might need to refuse or cancel a booking, action our Trip Help Process, or possibly even ask someone to leave a trip.

Read the Full Guest Participation Guidelines(opens in a new tab)

Trip Help Process

Travelling can come with unexpected challenges. Maybe your room has no hot water, you’re frustrated that other guests keep arriving late, you’re feeling unwell, or your luggage didn’t arrive.

Whatever the issue, please let us know so we can help make it right!

Read the Trip Help Process (opens in a new tab)

Communicable Diseases Policy

At Harriet Adventures, we always want to make sure your adventure is both safe and enjoyable. That’s why we created these guidelines to help us – and you – manage risks related to communicable diseases for both leaders and guests.

Read the Full Communicable Disease Policy for Group Trips(opens in a new tab)

SMS Messaging Program

By opting in to receive text messages from Harriet Adventures, you agree to receive SMS messages related to guest care and trip-related service updates (such as document requests, booking confirmations, and itinerary updates). Consent to receive SMS messages is not required as a condition of making a booking or using our services. Message frequency varies depending on your booking activity. Message and data rates may apply. To opt out at any time, reply STOP to any message you receive from us. To request help, reply HELP.

For more information about how we handle your data, please see our Privacy Policy: Read the Privacy Policy

Terms & Conditions

Our Terms & Conditions set out what you’re agreeing to when you book with us: deposits and payment deadlines, the cancellation window and fees, what is and isn’t included in your trip price, travel insurance, and how we handle changes to an itinerary.

We’ve written them to be as fair as we possibly can, and consider them more generous than most you’ll find in the industry, with lifetime deposits, a lengthy cancellation window, trip credits and trip transfers built in. Please read them before you book.

Read the Full Terms & Conditions